Refund policy

Allora Wellness Return, Refund & Replacement Policy

Last updated: October 23, 2026

At Allora Wellness, your satisfaction matters to us. If something isn't right with your order, we're here to help. Please read our policy below to understand how returns, refunds, and replacements are handled.

1. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or contains the wrong product, please contact us within 30 days of receiving your order.

To help us resolve the issue, please provide:

-Your order number

-A brief description of the problem

-Clear photos of the product and its packaging

-The product's batch or lot number, if available

Please contact us before returning or disposing of the product. We will review your concern and, when appropriate, coordinate with our fulfillment partner to determine whether a replacement or refund is available.

If your claim is approved, we will communicate the next steps and the resolution available for your order. Please note that the final resolution may depend on the nature of the issue and the applicable fulfillment partner's policies.

2. Lost or Missing Packages

If your order has not arrived, please check your tracking information and confirm that the shipping address provided at checkout is correct.

For packages confirmed as lost in transit, please contact us within 30 days after the estimated delivery date.

We will investigate the shipment with our fulfillment and shipping partners and provide an update on the available resolution.

A package marked as delivered may require additional investigation with the carrier before a resolution can be determined.

3. Returns for Change of Mind

Because our products are dietary supplements, we generally do not accept returns of opened, used, or unsealed products for change-of-mind reasons.

If you ordered the wrong product, changed your mind, or no longer want your order, please contact us before sending anything back. We will review your request on a case-by-case basis.

Any approved return or exchange for reasons unrelated to a product defect may be subject to shipping costs and other applicable conditions.

Please do not send products back without receiving return instructions from our team.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

4. Incorrect Shipping Address or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address and any required delivery information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, or because it remains unclaimed, additional shipping charges may apply if reshipment is possible.

If a package is returned, abandoned, or destroyed by the carrier, the available resolution will depend on the circumstances and the applicable shipping and fulfillment policies.

Please contact us as soon as possible if you notice an error in your shipping details. Once an order has entered production or shipped, we may not be able to change or cancel it.

5. Order Cancellations

We aim to process orders promptly. However, once an order has entered production or fulfillment, we may be unable to cancel or change it.

If you need to request a cancellation, contact us as soon as possible and include your order number. We will let you know whether cancellation is still possible.

6. Refund Processing

If a refund is approved, we will confirm the amount and explain how it will be processed.

Refunds issued by Allora Wellness will generally be returned to the original payment method where possible. Processing times depend on your payment provider or bank.

Please allow additional time for the refund to appear in your account after it has been processed. If it has not appeared after the timeframe provided by your payment provider, contact us for assistance.

Please note that our fulfillment partner's credits or reimbursements to Allora Wellness are separate from refunds issued to customers. We will communicate directly with you about the status of your refund request.

7. Replacements

If a replacement is approved, we will confirm the next steps and provide an estimated shipping timeframe.

Replacement availability depends on the product being in stock and the outcome of our review. If a replacement is unavailable, we will discuss an appropriate alternative where applicable.

8. Dietary Supplement Safety Concerns

If you experience an unexpected reaction after taking a supplement, stop using the product and seek advice from a qualified healthcare professional. If you experience a severe reaction or difficulty breathing, seek emergency medical assistance immediately.

Please contact us with your order details and a description of the concern so we can document and investigate the matter. Do not send personal medical information unless it is necessary for handling your concern.

9. Contact Allora Wellness

For all return, refund, replacement, or order-related questions, please contact us first.

Email: allorawellness@outlook.com

Website: Use the Contact Us page on our website.

Please include your order number in your message so we can assist you more efficiently.

We appreciate your trust in Allora Wellness and will do our best to review every concern fairly and respond as promptly as possible.

Allora Wellness — Feel Good. Live Well.